FAQ

How long will it take for my order to be shipped and delivered?

The shipping duration depends on the brand, ranging from same-day dispatch to a maximum of 1-2 business days. Occasionally, unexpected delays may prolong the shipment process. Typically, delivery takes 4-7 days on average. Any deviations from this timeframe will be clearly stated on the product page. We assure you of the quickest processing and shipping times in the industry, coupled with unparalleled customer service.

Which payment methods do you accept?

We accept payments via Credit/Debit Cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay.

What is your return policy?

We provide a 30 Day Money Back Guarantee on all items. Please refer to our comprehensive 30-Day Return Policy available at the bottom of the page for further details.

What is your cancellation policy?

You can request a 100% refund for any order before it has been shipped. Kindly inform us promptly at support@senioreases.com if you wish to cancel your order. Once the order has been dispatched, it becomes subject to our 30-Day Return Policy.

What if my product arrives damaged?

Upon receiving your item(s), please inspect the packaging for any signs of damage, including damage to the box. If you are unable to examine the package at the time of delivery but suspect damage, indicate "suspect damage" on the delivery receipt. If your item(s) do arrive damaged, please send photos to (insert email), and we will initiate a replacement or provide compensation accordingly.

How can I place an order?

To make an online purchase, just click "Add To Cart" for your desired item and proceed to checkout. Fill in your shipping and billing details, then complete the checkout process. For phone orders, dial us at +1 (888) 442-33-59. You'll receive instant order confirmation, and we'll promptly begin processing your order.

How do I track my order's shipping status?

Upon placing your order, you'll receive an email confirming credit card authorization along with shipping and billing details. We'll swiftly process your order and send you an email notification once it's shipped, complete with a tracking number. Should any item become unavailable, we'll notify you via email or phone within one business day. While we endeavor to keep all listed products in stock, rapid sales may lead to items running out of stock.

Will I receive an order confirmation via email?

Yes, we'll send an order confirmation message to the email address provided for each order you place. It's advisable to retain this email confirmation for your records. Ensure your email address is accurate to guarantee receipt of your order confirmation.

Do you impose sales tax?

Located in Wyoming, we only apply sales tax if your order is being shipped within Wyoming. This can result in significant savings compared to purchasing from other sources.

Can I modify my order?

Certainly, you can make changes to your order at no extra cost by emailing us at (insert email) with your request. Any price discrepancy will be refunded to your card, or we'll send you a tailored invoice to cover the difference. Orders are amendable prior to shipping.

For immediate assistance regarding your order status, please email support@senioreases.com or call +1 (888) 442-33-59.